Terms and Conditions

1. Introduction

Welcome to Satshivtri Medbond Technology LLP. By accessing and using our platform (https://medbond.in), you agree to comply with these Terms of Use ("Terms"). These Terms govern your interaction with our services. If you do not agree with any of these Terms, please discontinue your use of the platform immediately.

2. Our Services

Satshivtri Medbond Technology LLP provides a digital platform connecting patients with independent healthcare professionals ("Partner Doctors"). We facilitate but do not issue, medical certificates or provide direct medical advice.

Medical certificates for minors require the approval of a guardian and will not be issued without such consent. We are not liable for the acceptance, rejection, or use of medical certificates by employers, authorities, or other third parties.

Priority services: If all information is complete and the consultation is attended promptly, services are typically processed within 30 minutes during working hours. Medical documents may contain handwritten notes or digitally printed seals and signatures at the doctor’s discretion.

3. User Obligations

You agree to provide accurate and complete information during the consultation process. If you do not understand any instructions or questions from a Partner Doctor, it is your responsibility to seek clarification promptly.

4. Consent and Updates

By using Satshivtri Medbond Technology LLP, you consent to our PRIVACY PAGE LINK and these Terms. These Terms may be revised periodically, and we recommend checking the site regularly to stay informed of any changes.

5. Refund Policy

Refunds will not be provided under the following circumstances:

  • The patient has completed an online consultation (via chat, audio call, or video call).
  • The patient has received their medical certificate.
  • The patient has not submitted the required medical reports, as identified by the doctor.
  • The doctor determines that the patient’s claim is inaccurate.
  • Refund requests made more than 7 days after payment will not be processed.

In the event of a refund, a convenience fee will be applied based on the specific service or medical certificate requested. To view the details of the convenience fee, please click on the link: REFUND PAGE LINK.

6. Restricted Activities

You agree not to engage in:

  • Illegal or harmful activities using the platform.
  • Uploading private information without consent.
  • Tampering with the platform, introducing malware, or attempting unauthorized access.
  • Sending unsolicited messages (spam) through the platform.
  • Using the platform's content for commercial purposes that compete with Satshivtri Medbond Technology LLP.

7. Intellectual Property Rights

All content on Satshivtri Medbond Technology LLP, including but not limited to text, graphics, and software, is owned or licensed by Satshivtri Medbond Technology LLP. Users are prohibited from reproducing, distributing, or creating derivative works from any content without our explicit consent.

8. User Content

Users may upload content ("User Content") to the platform, granting Satshivtri Medbond Technology LLP a worldwide, royalty-free license to use, modify, and distribute the content as needed. Users are responsible for ensuring that their content complies with legal standards and does not infringe upon third-party rights.

9. Links to Third-Party Websites

Our platform may include links to external websites. We are not responsible for the accuracy, reliability, or content of these sites. Users are encouraged to review the policies of any third-party website they visit.

10. Service Modifications and Termination

Satshivtri Medbond Technology LLP reserves the right to modify, suspend, or terminate access to the platform or its services at any time without prior notice. User accounts may be terminated at our discretion for violations of these Terms.

11. Disclaimer of Warranties

We do not guarantee that the platform will operate error-free, uninterrupted, or meet all user expectations. Satshivtri Medbond Technology LLP is not responsible for any actions or outcomes related to medical consultations, including the issuance or non-issuance of medical certificates. Certificates are valid only for the specified duration and cannot be altered once issued.

12. Limitation of Liability and Indemnity

Satshivtri Medbond Technology LLP is not responsible for any losses, damages, or third-party rejections related to the use of medical certificates. Users agree to indemnify Satshivtri Medbond Technology LLP against any claims, liabilities, or damages arising from their use of the platform or breach of these Terms.

13. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through good-faith discussions. If unresolved, the dispute will be subject to the exclusive jurisdiction of the courts in Uttar Pradesh, India.

14. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. By using the platform, you consent to the exclusive jurisdiction of the courts in Uttar Pradesh, India, for any disputes.

16. Contact Information

If you have any legal inquiries or concerns, please contact us at:
Email: support@medbond.in

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